CMS Hospitality expands with new Team Members
Posted by James Tintinger on 26 March 2013 01:13 PM
CMS Hospitality expands with new Team Members

CMS Hospitality would like to announce the appointment of two new key members of the team.

Nicole Manderson joins our Sydney office as Business Development Manager. Nicole has extensive experience across the hospitality and tourism industry, and will be responsible for new sales and clients across Australia and New Zealand.

Sami Einola comes to CMS Hospitality in a newly created role of Engagment Manager, and will be involved in large scale new projects, and managing several of our key client sites. Sami joins the team having had vast experience as IT and Project Management at Radisson Hotels across Europe.

Nicole and Sami are looking forward to strengthening and developing relationships with new and existing GuestCentrix clients. 

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Australian Tourism Awards 2012
Posted by James Tintinger on 18 February 2013 11:02 AM
The 2012 Australian Tourism Awards were held in Hobart - and CMS Hospitality would like to congratulate all the winners and runners up. We would specifically like to congratulate:
  • Sydney Harbour YHA - Winner of the Backpacker Accommodation category
  • Emporium Hotel, Brisbane - Winner of the Luxury Accommodation category
  • The Berkeley River Lodge, WA - Silver Award for New Tourism Development
  •  Eco Beach Broome, WA - Silver Award for Unique Accommodation
  •  Jenolan Caves, NSW - Silver Award for Ecotourism & Silver Award for Heritage and Cultural Tourism
  • The Old Woolstore Apartment Hotel, TAS - Bronze Award for Business Tourism

CMS Hospitality are proud to be associated with, and being technology partners of these wonderful operations.

A full list of winners can be found here:  2012 Australian Tourism Award Winners

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Oaks Hotels & Resorts - A Case Study
Posted by James Tintinger on 28 September 2012 12:00 PM
September 26, 2012 by CraigD      
Oaks Hotels & Resorts - A Case Study
One of the aspects of growing an accommodation chain by acquisition is that there is a 90% chance that none of the systems taken over are compatible with the brand's own. In no area is that more evident than in the IT systems. Rarely do PMS, telephone, Internet and guest facility communications tally with those used by the acquiring chain.

Sunshine Coast-based Oaks Hotels & Resorts just may have found the answer.

Bryn Solly and his team have established an across-the-board structure for applying a cookie cutter module to convert an incoming property to the Oaks system, a process that Mr Solly boasts can be done in just two days (with a few days of additional staff training).

There have been 34 installations at Oaks properties over the past 18 months with the three New Zealand hotels to be installed this year, just leaving Dubai to go.

Central to the new Oaks concept was the PMS and Trust system for each hotel. The individual systems for each hotel (mostly Hirum) were out dated for the purposes of the Oaks group's ongoing development.

GuestCentrix CMS was selected as the most flexible and appropriate system for the new generation Oaks package and, importantly says Mr Solly, “the rate was great”. The important point of the new PMS platform is the entire operation is centralised. There are no individual servers at hotels - access is provided via a Citrix platform running at a data centre in Eight Miles Plains, South Brisbane. This also removes the need for individual user PCs, with most replaced by thin terminals with savings all round. A dedicated Telstra IP MAN link for each site supplies "99.999% uptime" and an integrated Next G link provides automatic failover in the rare event of an outage.

Naturally, linked in to all of this is a fully automated electronic reservations system. When 50% of your bookings come from the web, much of it from OTAs, an efficient reservation network integrated into the PMS is vital. Oaks is focused on increasing its online booking traffic and will shortly be implementing some extra security systems on this revenue stream via a Mykonos Web Intrusion Prevention System.

A new GuestCentrix Point of Sale system will be rolled out nationwide allowing close integration to the PMS and the use of generic brand terminals as opposed to proprietary (and often out-dated) hardware.

Integration with SiteMinder

SiteMinder’s executive director, global sales and marketing, David Williams said SiteMinder helps Oaks Hotels and Resorts maximise bookings by extending its reach to more lucrative online markets. “Our partnership with Oaks has proved very successful with our high-yielding, cloud-based channel manager automating and streamlining their distribution process with two-way integration to the world’s top booking websites.”


Comments from GuestCentrix

A detailed RFP issued by Oaks Hotels and Resorts gave CMS Hospitality a clear understanding of the current and future needs of this fast growing and profitable hotel group. While their existing system had served them well, it wasn’t the solution to allow them the continued growth expected.


With our experience at the likes of Scenic Group in NZ and Aurora Hotels in Australia in a centralised environment, coupled with a strong trust accounting solution, GuestCentrix seemed a natural fit for Oaks. Oaks has assisted with some great feedback to allow us to continually improve our solutions, which benefits our current and future clients.


GuestCentrix Trust Accounting solution was enhanced further ensuring all contractual obligations at any of their properties to unit owners are able to be configured and managed easily. More importantly, Oaks managing revenue and income is recorded accurately. Oaks reservations team has the ability to look up availability of rooms across the group using GuestCentrix Central Reservations and PMS. GuestCentrix Central Reporting means less time spent combining reports in spreadsheets, to gain group business information quickly and easily.


Online reservations are key to accommodation providers, with Oaks connecting Siteminder, TravelClick and other OTA-based web services direct to their hotel databases for seamless reservations.


A new feature in multiple hotel and/or application environments is Central Security. Oaks can create a single login and password per user, giving levels of access to multiple and selectable application. This feature is a part of our standard application where properties need this functionality. We look forward to a great future with Oaks Hotels and Resorts as it continues to grow.

Editors Note: Taken from resortnews - issue 193 - september 2012 

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Wildlife Guardianship Programme
Posted by James Tintinger on 28 September 2012 11:58 AM

Wildlife Guardianship Programme

CMS Hospitality is pleased to be associated with the Southern African Wildlife College, and has sponsored a student for 2012, who's role is to assist in the anti-poaching activities so prevalent in South Africa.

With Rhino Poaching at crisis levels, a  joint initiative between the Southern African Wildlife College (SAWC) and the Game Rangers Association of Africa (GRAA) gave rise to the Wildlife Guardianship Programme.

This programme is designed mainly for field rangers as they are the custodians of wildlife in protected areas. During the training intervention they acquire the necessary skills to enable them to protect the wildlife in their workplaces. On completion of the training, the rangers return to their workplaces where they are then able implement what they have learnt during the training.

CMS Hospitality is sponsoring Moses Radebe at the Mpumalanga Parks and Tourism Agency.


For more information about this fantastic project visit

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Microsoft SQL 2000 Database Manager
Posted by James Tintinger on 20 February 2012 11:35 AM

Important Information Regarding Microsoft SQL 2000 Database Manager

The GuestCentrix application suite has for the past decade been happily running on system servers running Microsoft SQL2000 as its database manager.

As with all technologies, software systems fall out of date.

As of January 2012 our developers have started to use tools to update and enhance the GuestCentrix Software that are incompatible with Microsoft SQL 2000.

The GuestCentrix applications are now being designed around the Microsoft SQL2008 platform, and for the foreseeable future will remain compatible with the Microsoft SQL2005 database manager also.

CMS Hospitality recommends that all sites still using Microsoft SQL2000 should plan to update their database manager as soon as possible, regardless of the version of the GuestCentrix applications that are being used. Software updates from Microsoft, as well as security updates from Microsoft stopped being issued several years ago for this specific application, and the last major service pack for Microsoft SQL2000 was released in 2005.

Existing installed software will continue to run on Microsoft SQL 2000, but additional functionality in the newer versions will likely require SQL to be updated at site before our support teams can upgrade the GuestCentrix software.

If you are unsure of the version of Microsoft SQL that you have running, please contact your IT support technicians in the first instance or contact a member of our support team who will happily advise the version in place.

Follow us on Facebook and Twitter for latest updates, or via our website:!/GuestCentrix 



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Hostelworld Integration
Posted by James Tintinger on 15 September 2011 03:23 PM
Hostelworld Integration
Hostelworld Integration

GuestCentrix interfaces to Hostelworld

CMS Hospitality is pleased to announce the integration of the GuestCentrix hospitality software application with the Hostelworld booking service.

Hostelworld is the world's number one hostel booking website. Initially focusing its business on independent and official youth hostels, the site now features campsites, self catering accommodation, B&B’s and budget hotels and currently lists over 24,000 properties in more than 180 countries. The site is available in 23 languages and offers multi currency billing. Furthermore operates an affiliate program and has successful relationships with over 3,500 distribution partners, including many of the world’s leading brands such as Lonely Planet, and amongst many othe
GuestCentrix is the market leader in hostel software applications. With full and dynamic gender management, the capability for a hostel to sell a bed, a complete dorm or a private room in a hostel or backpacker lodge, GuestCentrix is the solution for any hostel. GuestCentrix for hostels is perfect for a standalone hostel, or group of hostels needing a complete software solution that works for them.

The integration of the two systems enables all bookings made on the web via Hostelworld, to be made automatically in the GuestCentrix PMS at the hostel, with no manual entry by the hostel staff.

Tim Nicholson, Manager CMS Hospitality (UK) remarks "This Hostelworld integration is one of the first direct to any PMS vendor globally. The potential labour cost savings to the hostel in not having to constantly check their emails, then manually type in the bookings into the system, is enormous. We are very excited about this new development, and what it can do for our hostel clients globally"

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