Training - Online or Onsite Requests
Posted by Lisa Kapinski on 10 January 2019 12:19 PM

Happy New Year for 2019


The CMS Hospitality Team are excited to provide your staff with professional personalised training, either remotely or onsite, that will provide you and your team with the building blocks to be able to successfully use and maintain your GuestCentrix applications.

Staff Training, whether it is induction or retraining, empowers your team to have the confidence and skills to help your property maintain a high standard of customer service and achieve your business revenue targets. 

If you are interested in us providing you with a quote for Training, we request that you discuss with your team what their particular needs are, and we will design a Training Plan, especially with your needs in mind.

Please email either or directly to, let us help you make 2019 a great year.


Kind Regards 




Lisa Kapinski

Director of Operations 

CMS Hospitality 


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Merry Christmas
Posted by Lisa Kapinski on 12 December 2018 02:37 PM

From all Team at CMS Hospitality, 

Wishing Everyone a Safe and Happy Holiday Season.


During the Public Holidays over the Christmas and New Year period 

(25th, 26th Dec & 1st Jan)

Normal Support Hours will not be applicable, only

Emergency Support for Critical Issues will be available, 

to allow our staff to spend time with their friends & families.

Please keep this in mind when you are making any Support calls over the Christmas & New Year period.


Thank you for your support during a busy 2018, and we 

are all looking forward to a happy and productive 2019, have a

Very Merry Christmas.

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We’re the same CMS Hospitality you know and trust, now backed by Valsoft.
Posted by Lisa Kapinski on 30 November 2018 11:50 AM


We have some exciting news at CMS Hospitality which we would like to share with you.

CMS Hospitality has been providing software systems to the hospitality industry since 1983. Our flagship product GuestCentrix, has been designed to international standards and is used extensively by Operators ranging from small hostels, hotels, ski resorts, island resorts, corporate hotels, to multi property accommodation providers in both the hostel and hotel segments.

As of November 30 2018, CMS Hospitality has been acquired by a Montreal-based company, Valsoft Corporation Inc. Mr. Brian Manning, Managing Director and founder of CMS Hospitality, will be taking a step back from his executive duties, though will continue in the short-term to work alongside Valsoft and the existing CMS Hospitality management team to ensure a seamless transition.

As a brief background, Valsoft Corporation acquires and develops vertical market software companies, enabling each business to deliver the best mission-critical solutions to customers in their respective industry or niche. A key pillar of Valsoft’s philosophy is to invest in stable businesses and then foster an entrepreneurial environment which moulds a company into a leader in its respective industry. Unlike private equity and venture capital firms, Valsoft looks to buy, create value, and perpetually hold through long-term partnerships with existing management. The acquisition of CMS Hospitality is Valsoft’s sixth investment into the Travel & Leisure software sector (InnQuest, DockMaster, Welcome Systems, Bluebird, Thermeon ).  

Under the Valsoft umbrella of companies, CMS Hospitality will continue to grow its portfolio of clients, who will join the more than 5,800 properties that already make up the  InnQuest and Welcome Systems hotel management software client base. Together, they will provide to customers in over 100 different countries access to world class hospitality solutions including, but not limited to; Property and channel management systems, booking engines, Point of Sale systems, and other supporting software modules.

CMS will continue to provide its customers with fantastic service and innovative products, and now backed by Valsoft’s expertise in the acquisition and operation of vertical market software, the business will take its offerings to a new level of sophistication. CMS and Valsoft share several common values, which are hallmarks of successful companies: A passion for innovation, the delivery of a world class customer service experience, and the desire to rapidly evolve and outpace competitors in a dynamic market environment. Together, we will grow into a period of opportunity, creativity, continual improvement and technical advancement. Our future is very bright.

The entire management team at CMS Hospitality will be retained, the CMS brand will continue under Valsoft, and you will continue to be serviced by the same people you have come to know and appreciate. Furthermore, we will be investing significant capital in the years to come in order to further strengthen CMS’ array of products and thus building upon our ever-increasing customer successes.

Everyone at Valsoft and CMS Hospitality is very excited for what the future holds, and we look forward to embarking on this journey with you. Thank you for being a CMS customer and we look forward to a successful continued relationship in 2018 and beyond.

For any questions please contact either Mitch Bourassa or Brian Manning at the CMS Sydney office on +61 2 94409711 or Alex Wigmore in the United Kingdom on +44 7772166218. Alternatively, please reply to this email and we will get back to you as soon as possible.

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Hostel.Web Tutorials are now available on the CMS Website
Posted by Lisa Kapinski on 13 April 2018 12:57 PM

Introducing GuestCentrix Hostel.Web Training Tutorials 

Designed from the ground up for the backpacking and hostel industry, GuestCentrix Hostel.Web runs in a web browser and can be accessed quickly and easily via the internet.

At CMS we understand the difficulties training staff and sometimes you just want a quick solution, when it comes to Customer Support, therefore we have added some Hostel.Web Tutorials for your Team on our website. 



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GuestCentrix E-Messaging!
Posted by James Tintinger on 18 March 2016 09:30 AM

In recent months a large number of clients have been adding GuestCentrix E-Messaging which can automatically send pre-arrival or post-stay emails to their guests.

GuestCentrix E-Messaging enables you to select the specific guests you want to communicate with and sends an email at a specific time. 

We know of one client who sends a great email to guests that have booked through OTA's with various offers to book direct next time around!  


For more info click here <>  or contact

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Introducing GuestCentrix Cloud!
Posted by James Tintinger on 17 September 2014 10:34 AM
Introducing GuestCentrix Cloud!

CMS Hospitality now offers cloud hosting for all of our software applications eliminating the need for servers to be located at your property. 

Your data is stored on our secure server which is centrally and automatically monitored 24 hours 7 days per week. 

All you need is a reliable internet connection to access the applications.

We will take care of system backups, data security and maintaining optimal efficiency. 

We also take care of the database administration leaving you a stress free highly reliable hospitality software to use.


 For further information on GuestCentrix Cloud speak with one of our sales consultants.

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