GuestCentrix knowledgebase update!
Posted by James Tintinger on 01 July 2014 01:15 PM

We are updating our knowledgebase! In the meantime, feel free to browse to our Document Storage facility:

Login and follow the link from the featured article in the current Knowledgebase!

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Logmein No Longer Free
Posted by James Tintinger on 28 January 2014 12:34 PM

It has come to our attention that from 28 January 2014 Logmein will no longer be offering a free service. Logmein made this announcement towards the end of last week and have very kindly given a grace period of 7 days which begin the next time the account is logged in.

New LogMeIn accounts cost $99 a year, but if you have an existing account, you can sign up for premium for $49 for 2 computers.

Whilst Microsoft Remote Desktop has always been CMS Hospitality’s preferred method of remote connection, many of our customers have used LogMeIn (and in many cases the free version) so we encourage you to please check with your IT support provider if they are aware of this and if they have any alternative.

There are alternatives to paying for the premium subscription. TeamViewer, for example, is a great remote desktop and online collaboration tool that remains free for private users – though there are subscription fees for business users starting at $750 for 15 seats.

Other options include Microsoft Remote Desktop or 2X and there are also many Web based systems available. As an interim measure we have the facility of taking over any of your systems using our HelpDesk system which has a built in application to do so.

Please feel free to contact our Operations Manager James Tintinger should you have any queries regarding this.

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Windows XP Support
Posted by James Tintinger on 19 November 2013 01:11 PM
Microsoft Windows XP
Microsoft Windows XP

CMS Hospitality would like to announce the end of support for GuestCentrix Software Solutions running on Microsoft Windows XP, and Microsoft Office 2003.

For any new upgrades to GuestCentrix, and new installations of GuestCentrix from 1st November, Windows XP will no longer be guaranteed to offer system compatibility.

Microsoft have officially announced that from April 08, 2014 Windows XP (and Office 2003) will no longer have security updates or patches released, which may expose users to potential security risks.

Microsoft have published the following information on their website:

Support for Windows XP SP3 and Office 2003 ends on April 8th, 2014. After support ends, there will be no new security updates, non-security hotfixes, free or paid assisted support options, or online technical content updates. Continuing to run Windows XP SP3 in your environment after April 8, 2014 exposes your company to potential security risks, as unsupported and unpatched environments are vulnerable to security threats.

Migration efforts are well underway to get current for many companies. For those who have not started, now is the time to upgrade to a more modern operating system. Erwin Visser, on the Windows for Your Business Blog, addresses the importance of starting to plan and begin migrations now to ensure businesses are not running unsupported operating system once we pass the support deadline.

For those who need more assistance, Microsoft offers in-depth technical resources, tools and expert guidance to ease the deployment process. Online information and resources are available by visiting the Windows XP SP3 and Office 2003 end of support site. To learn more about migration and deployment programs, please contact your Microsoft Support Professional. We are dedicated to helping you remain secure and are here to assist you every step of the way.


GuestCentrix applications are no longer tested on Windows XP or Office 2003 and we can longer confirm usability.

Existing Windows XP users are recommended to contact their IT support for further advice on upgrading their workstations.

CMS Hospitality would like to farewell their old friend in XP, which has proved to be one of the most stable platforms that our applications have been used on!

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CMS Hospitality expands with new Team Members
Posted by James Tintinger on 26 March 2013 01:13 PM
CMS Hospitality expands with new Team Members

CMS Hospitality would like to announce the appointment of two new key members of the team.

Nicole Manderson joins our Sydney office as Business Development Manager. Nicole has extensive experience across the hospitality and tourism industry, and will be responsible for new sales and clients across Australia and New Zealand.

Sami Einola comes to CMS Hospitality in a newly created role of Engagment Manager, and will be involved in large scale new projects, and managing several of our key client sites. Sami joins the team having had vast experience as IT and Project Management at Radisson Hotels across Europe.

Nicole and Sami are looking forward to strengthening and developing relationships with new and existing GuestCentrix clients. 

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Australian Tourism Awards 2012
Posted by James Tintinger on 18 February 2013 11:02 AM
The 2012 Australian Tourism Awards were held in Hobart - and CMS Hospitality would like to congratulate all the winners and runners up. We would specifically like to congratulate:
  • Sydney Harbour YHA - Winner of the Backpacker Accommodation category
  • Emporium Hotel, Brisbane - Winner of the Luxury Accommodation category
  • The Berkeley River Lodge, WA - Silver Award for New Tourism Development
  •  Eco Beach Broome, WA - Silver Award for Unique Accommodation
  •  Jenolan Caves, NSW - Silver Award for Ecotourism & Silver Award for Heritage and Cultural Tourism
  • The Old Woolstore Apartment Hotel, TAS - Bronze Award for Business Tourism

CMS Hospitality are proud to be associated with, and being technology partners of these wonderful operations.

A full list of winners can be found here:  2012 Australian Tourism Award Winners

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Oaks Hotels & Resorts - A Case Study
Posted by James Tintinger on 28 September 2012 12:00 PM
September 26, 2012 by CraigD      
Oaks Hotels & Resorts - A Case Study
One of the aspects of growing an accommodation chain by acquisition is that there is a 90% chance that none of the systems taken over are compatible with the brand's own. In no area is that more evident than in the IT systems. Rarely do PMS, telephone, Internet and guest facility communications tally with those used by the acquiring chain.

Sunshine Coast-based Oaks Hotels & Resorts just may have found the answer.

Bryn Solly and his team have established an across-the-board structure for applying a cookie cutter module to convert an incoming property to the Oaks system, a process that Mr Solly boasts can be done in just two days (with a few days of additional staff training).

There have been 34 installations at Oaks properties over the past 18 months with the three New Zealand hotels to be installed this year, just leaving Dubai to go.

Central to the new Oaks concept was the PMS and Trust system for each hotel. The individual systems for each hotel (mostly Hirum) were out dated for the purposes of the Oaks group's ongoing development.

GuestCentrix CMS was selected as the most flexible and appropriate system for the new generation Oaks package and, importantly says Mr Solly, “the rate was great”. The important point of the new PMS platform is the entire operation is centralised. There are no individual servers at hotels - access is provided via a Citrix platform running at a data centre in Eight Miles Plains, South Brisbane. This also removes the need for individual user PCs, with most replaced by thin terminals with savings all round. A dedicated Telstra IP MAN link for each site supplies "99.999% uptime" and an integrated Next G link provides automatic failover in the rare event of an outage.

Naturally, linked in to all of this is a fully automated electronic reservations system. When 50% of your bookings come from the web, much of it from OTAs, an efficient reservation network integrated into the PMS is vital. Oaks is focused on increasing its online booking traffic and will shortly be implementing some extra security systems on this revenue stream via a Mykonos Web Intrusion Prevention System.

A new GuestCentrix Point of Sale system will be rolled out nationwide allowing close integration to the PMS and the use of generic brand terminals as opposed to proprietary (and often out-dated) hardware.

Integration with SiteMinder

SiteMinder’s executive director, global sales and marketing, David Williams said SiteMinder helps Oaks Hotels and Resorts maximise bookings by extending its reach to more lucrative online markets. “Our partnership with Oaks has proved very successful with our high-yielding, cloud-based channel manager automating and streamlining their distribution process with two-way integration to the world’s top booking websites.”


Comments from GuestCentrix

A detailed RFP issued by Oaks Hotels and Resorts gave CMS Hospitality a clear understanding of the current and future needs of this fast growing and profitable hotel group. While their existing system had served them well, it wasn’t the solution to allow them the continued growth expected.


With our experience at the likes of Scenic Group in NZ and Aurora Hotels in Australia in a centralised environment, coupled with a strong trust accounting solution, GuestCentrix seemed a natural fit for Oaks. Oaks has assisted with some great feedback to allow us to continually improve our solutions, which benefits our current and future clients.


GuestCentrix Trust Accounting solution was enhanced further ensuring all contractual obligations at any of their properties to unit owners are able to be configured and managed easily. More importantly, Oaks managing revenue and income is recorded accurately. Oaks reservations team has the ability to look up availability of rooms across the group using GuestCentrix Central Reservations and PMS. GuestCentrix Central Reporting means less time spent combining reports in spreadsheets, to gain group business information quickly and easily.


Online reservations are key to accommodation providers, with Oaks connecting Siteminder, TravelClick and other OTA-based web services direct to their hotel databases for seamless reservations.


A new feature in multiple hotel and/or application environments is Central Security. Oaks can create a single login and password per user, giving levels of access to multiple and selectable application. This feature is a part of our standard application where properties need this functionality. We look forward to a great future with Oaks Hotels and Resorts as it continues to grow.

Editors Note: Taken from resortnews - issue 193 - september 2012 

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